What is a "connection" and how do plans count it?

A connection is any account you link to Klaryo: a Trendyol store, a Telegram bot, a Web Chat widget. Start includes 2, Growth 5, Scale 10; marketplace and messaging are not counted separately.

What is the chat quota and what happens when it runs out?

It is the number of chats opened within the month. When it runs out, new chats are still recorded but the bot does not reply; the chat goes to your team and you answer manually. No customer is lost.

What if the AI gives a wrong answer?

Every reply gets a trust score. Low-score replies never go out automatically; they wait for your approval. Nothing is sent automatically before the first 10 approvals.

How do billing and cancellation work?

10-day free trial, no credit card. Plans are chosen in the panel; change or cancel any time, no commitment.

Klaryo — Marketplace Questions, Chat and Profit in One Panel

Klaryo Omni · Omnichannel operations panel

Marketplacequestions,WhatsAppandsitechat.Oneinbox.

AI answers Trendyol questions and n11 questions land in the same inbox; so do WhatsApp, Instagram, Telegram and Web Chat chats. See which chats turned into sales in the panel.

Start Free See the Live Panel

No sign-up, no store to connect — browse the real panel in 10 seconds.

No credit card10-day free trial5-minute setup

Connect once, every channel lands in the same inbox

Trendyol

n11

Hepsiburada

Çiçeksepeti

Etsy

Ticimax

ikas

Shopify

Instagram

Messenger

TelegramWeb Chat

Two modules, one panel

Not just answering — shortening the work

Klaryo Omni and Profit run on the same connection. Your team works on one screen.

Klaryo Omni

Where is my order?

Order 1001 is shipped: Yurtiçi · 7240113312289

BuyMain menu

Marketplace questions and chat messages in one inbox. Low-trust replies go to approval; in chats the assistant looks up orders and sends product cards.

Marketplace questions

Trust-scored automatic sending
Team assignment, SLA timer, approval queue
Learns your brand tone, filters banned words

Chat channels

Phone-verified order and shipping lookup
Product cards and category chips
Handoff to the team, business hours, privacy notice

Explore Klaryo Omni

Profit

On request

Net profit this month₺

3 products at a loss

Net profit per order from sales, commission, shipping and cost price. Loss-making products surface instantly.

Net profit per order
Action center: losses, margin bands
Trendyol, n11 and Ticimax orders

Explore Profit

Sales from chatLast 30 days

Chats

Turned into sales

21 direct · 13 assisted

Conversion

Revenue

₺

Daily sales (last 12 days)+18%

Customer	Order	Type	Amount
Visitor · Web Chat	#10482	Direct	₺2.490
Mehmet D. · Telegram	#10477	Assisted	₺1.190
Visitor · Web Chat	#10471	Direct	₺3.850

Sales from chat

Do chats turn into sales? See it in the panel.

Klaryo tags every product link the bot sends and matches verified customer identity to orders. You count which channel brought how many sales in your own panel.

Tagged product linkEvery product link sent in chat carries the chat id; an order from that link counts as direct.

Verified identity matchIf the email or phone the customer verified in chat matches an order within 7 days, it counts as an assisted sale.

Returns and cancellations excludedThe report counts real orders only; amounts are hidden from the team and visible to admins.

Most tools leave this to Google Analytics. Klaryo already syncs your orders, so it counts sales in its own panel.

Safe Automation

AI calculates confidence first.

Klaryo does not send every reply automatically. The system first analyzes the answer's confidence level, then decides the right action.

AI creates the reply

The customer question is analyzed using your store's product data, rules, and brand voice.

Confidence score is calculated

The reply's accuracy and risk level are evaluated.

Confidence 98% → Auto-sendConfidence 61% → Human approval

The right action is applied

Safe replies are sent automatically. Risky situations stay under your team's control.

Protects your brand voiceFilters risky repliesKeeps your team in control

How it works

Up and running in three steps

Connect once

Link your marketplace API and messaging channels once. Five minutes, no credit card.

Let it learn as you approve

AI suggests replies; as you approve, the trust score rises and it learns your store's tone and rules.

Read the panel

Safe replies go out automatically, risky ones reach your team. Sales from chat and profit live in the same panel.

Pricing

Pick by connections; your whole team is included

Marketplace questions and chats are counted separately; users are unlimited on every plan. Prices include VAT.

Start

For single-team stores: marketplace questions + Web Chat in one inbox.

₺7.950/mo

VAT included · monthly

connections

500

questions/mo

1.000

chats/mo

10 days free

500 marketplace questions / month
1,000 chats / month
2 connections (marketplace + messaging)
Unified inbox
Web Chat (web chat) + Telegram / WhatsApp
Trust-scored automatic sending
Risky messages routed to approval
Order and shipping lookup in chat
2 users
Ticket support within 24 hours

Plan Comparison

As connections, question and chat quotas grow, Klaryo takes over more of the work.

Feature	Start	Growth Most Popular	Scale	Enterprise
Monthly marketplace questions	500	2,500	10,000	Custom
Monthly chats	1,000	2,500	6,000	Custom
Connections (marketplace + messaging)	2	5	10	Custom
Marketplaces	Trendyol, n11, Hepsiburada (soon)	Trendyol, n11, Hepsiburada (soon)	Trendyol, n11, Hepsiburada (soon), Etsy (soon)	All + Etsy
Messaging channels	Web Chat, Telegram / WhatsApp	Web Chat, WhatsApp, Instagram, Telegram	All channels	All channels
Unified inbox
Trust-scored automatic sending
Risk message control
Brand tone learning
Banned word management
Sales-from-chat report
Order from chat (cart link, order creation)
Sales amount and profit visibility
Advanced reporting
API & export
Profit module	On request	On request	On request	Included
Support level	Ticket support within 24 hours	Ticket support within 24 hours	Priority support	Priority support & SLA
	Start free 10 days free	Start free 10 days free	Start free 10 days free	Get a Quote

FAQ

Your questions answered

Klaryo is an omnichannel operations panel for e-commerce sellers. Marketplace questions (Trendyol, n11), Telegram and Web Chat chats land in one inbox; the Profit module shows net profit from order and cost data; the sales-from-chat report counts which chats became orders.

Try Klaryo for free

10 days free — no credit card, 5-minute setup.

Start free Book a meeting

Omnichannel Operations Panel for E-commerce Sellers: Marketplace Questions, Messaging and Site Chat in One Inbox