Does the assistant share order details with anyone?

No. Along with the order number it asks for the phone or email on the order; unmatched queries get no details. In anonymous chats the tracking number is masked.

What do I need to connect WhatsApp and Instagram?

A Meta Business account and business verification; for Instagram a professional account and a linked Facebook page. After verification the connection is set up once from the panel.

How are sales from chat counted?

Product links sent by the assistant carry the chat ID; an order from that link counts as a direct sale. If the phone or email verified in chat matches an order within 3 days, it counts as an assisted sale. Returns and cancellations are deducted.

Does everyone on the team see everything?

No. There are per-member module permissions (none / read / write) and assignment; sales amounts are visible only to admins or to teams enabled by preference.

Klaryo Omni

For marketplace questions and messaging channels,
one supportone answeringone selling
assistant.

AI drafts replies to Trendyol and n11 questions; on WhatsApp, Instagram, Telegram and Web Chat it looks up orders and sends product cards. All in one inbox, one team.

Start Free See the Live Panel

No credit card10-day free trial5-minute setup

Inbox4 waiting · 63 today

AllMarketplaceChatAssigned to me

Do you have this in size 42?Nike Air Max 270 · 2 min ago96% · sent automatically

Where is my order?+90 5** *** 41 22 · #10482 · 5 min agoAssistant solved · Shipped

When does it ship?Bluetooth Headset · 6 min ago93% · sent automatically

How much is this?@ayse.k · Navy Sweater · 9 min agoProduct card · Sale ₺899

Does this fabric shrink?Linen Shirt · 11 min ago61% · awaiting approval

I want to talk to an agentVisitor · Web Chat · 14 min agoAssigned to ElifSLA 2h 40m

Connect once, every channel lands in the same inbox

Why

Five apps, five tabs, sales nobody counts

Wherever customers write from, they ask the same three things: is this in stock, where is my order, how do I return it. A late answer sends the sale to a competitor.

Today

Questions scattered, answers tied to people

The Trendyol panel in one tab, n11 in another, WhatsApp on an employee's phone, Instagram DMs on someone else's. Nobody knows who answered what.

Q&A

Do you have this in size 42?3 sa

Does this fabric shrink?5 sa

Customer Questions

When does it ship?7 sa

Can you invoice a company?1 g

how much is it?12

Ahmet's phone

where is my order

order 10482

Average reply 6 hoursNo recordSales not measured

With Klaryo Omni

One inbox, assistant in front, team behind

AI drafts marketplace replies and sends the safe ones; on chat channels the assistant handles order, product and return questions. The rest goes to the team, and sales are counted.

Inbox · All

Do you have this in size 42?96% sent

Where is my order?Assistant · Shipped

When does it ship?93% sent

How much is this?Sale ₺899

Does this fabric shrink?Approval · Elif

Reply time in minutesEvery reply recorded34 chats → orders

Marketplace questions

Trust-scored automatic replies on Trendyol and n11

A draft is written for every question from product and store data. After the first 10 approvals the store earns its threshold; replies above it go out automatically, the rest wait for approval.

✓Approval queue: edit, send, tone learned
✓Team assignment and SLA timer
✓Banned-word filter, brand tone
✓10,000+ questions processed

Approval queue3 waiting

Does this fabric shrink?%61

Hello, the Linen Shirt is 100% linen, so it may shrink slightly in the first wash. Following the 30°C, low-spin care label keeps the size. Happy shopping!

Approve and sendEdit

ElifKlaryo Assistant · online—✕

Ask anything…

Klaryo

Chat channels

Order lookup and product cards on WhatsApp, Instagram, Telegram and Web Chat

The same assistant works on every channel. It verifies the order number and phone before sharing shipping, finds the right product card even with typos, and hands off what it can't solve.

✓Phone-verified order and shipping lookup
✓Product cards from the catalog, tagged "View product" link
✓Business hours, privacy notice, after-hours email
✓Sales-from-chat report: direct · assisted · conversion

Try the Web Chat

Inside the panel

The parts of one inbox

Inbox

Marketplace and chat in one list; source on the badge, filter on the tab. Assignment, SLA, closing.

63 today · 4 waiting · 98% within SLA

Trust score and approval queue

Replies above the threshold go out automatically, the rest wait for approval. You set the threshold.

Threshold 90% · 312 automatic · 28 approved

Flow design

Main menu, order lookup, product search, return and handoff steps are ready; the wording is yours.

6 options · typo tolerance on

Verified order lookup

No details without a matching order number and phone/email; the tracking number is masked.

#10482 → verified → Yurtiçi · ****2289

Sales-from-chat report

Tagged product links and verified identity match orders; 3-day window, returns deducted.

128 chats · 34 sales · 26% · ₺84,300

Appearance and preview

Name, avatar, color, greeting; a phone preview per channel and a shareable test link.

Elif · preset avatar · indigo

How it works

Live in three steps

Connect the channels

Marketplace API keys, a single line of code for Web Chat, Meta verification for WhatsApp and Instagram, a bot token for Telegram.

Approve the first 10 replies, edit the flow

On the marketplace side your tone is learned; on the chat side enter the wording and hours of the ready flow and try it on the test link.

Assistant in front, team behind

Safe replies go out on their own, chats are solved by the assistant; the rest lands in one list for the team, and sales show in the report.

FAQ

Your questions answered

After the first 10 approvals the store earns its threshold; trust-scored replies above it go out automatically, the rest wait for your approval. You set the threshold.

The same assistant runs on this site too.

Try the order lookup and product search from the bubble at the bottom right; no sign-up needed.