What if the AI gives a wrong answer?

A reply that contains an unsupported claim or scores low never goes out automatically; it is put to you for approval. You can correct and send it from the approval queue, and your corrections teach the store's tone.

Are n11 questions answered too?

n11 questions appear in the same inbox and a reply draft is prepared. Sending directly to n11 is still being verified, so for now you pass the reply on from the n11 panel.

How long does setup take and is the trial paid?

After you enter your Trendyol API details the system starts working within minutes. The 10-day free trial needs no credit card.

Trendyol Q&A automation

Let AI answer Trendyol questions, you only approve what it is unsure about.

Yes, Trendyol customer questions can be answered automatically. Klaryo collects questions in one inbox, drafts a reply from your product and store data and gives every reply a trust score. After your store approves its first 10 replies, replies above the threshold go out automatically and the rest wait for your approval.

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Inbox4 waiting · 63 today

AllMarketplaceChatAssigned to me

Do you have this in size 42?Nike Air Max 270 · 2 min ago96% · sent automatically

Where is my order?+90 5** *** 41 22 · #10482 · 5 min agoAssistant solved · Shipped

When does it ship?Bluetooth Headset · 6 min ago93% · sent automatically

How much is this?@ayse.k · Navy Sweater · 9 min agoProduct card · Sale ₺899

Does this fabric shrink?Linen Shirt · 11 min ago61% · awaiting approval

I want to talk to an agentVisitor · Web Chat · 14 min agoAssigned to ElifSLA 2h 40m

The problem

Why is answering by hand getting harder?

Questions get delayed

As question volume grows, response time grows. Questions that arrive after hours wait until the next day.

Answers become inconsistent

Different people give different answers to the same question; tone and policy drift across the team.

You cannot see what went out

To see who answered what and which question is waiting, you hop from panel to panel.

How it works

Works in three steps

Connect Trendyol

Enter your seller API details once. Questions are pulled automatically and your product data is imported.

See the draft and trust score

A reply is written from your product and store data for every question. A reply containing an unsupported claim never goes out automatically; it waits for your approval.

Approve, then leave it on autopilot

You approve the first 10 replies and the store earns its threshold. Replies above it go out on their own; the rest wait in the approval queue.

Integration status

What works on which marketplace?

We only describe behaviour verified live. Anything not verified is marked "soon".

Source	Status	What it does
Trendyol	Live	Questions, reply draft, approval queue and trust-scored automatic sending.
n11	Partial	Questions appear in the same inbox and a reply draft is prepared. Sending directly to n11 is being verified; for now you pass the reply on from the n11 panel.
Hepsiburada	Soon	Integration in preparation.
Etsy	Soon	Integration in preparation.
Çiçeksepeti	Soon	Integration in preparation.

Security and data

You stay in control

Trust score and approval gate

A low-scoring reply never goes out automatically. No reply is sent automatically before the first 10 approvals are done.

Unsupported claims are filtered

A reply with claims that have no source, such as a carrier, return or exchange promise, waits for your approval. Your store policy outranks marketplace rules.

Personal data is masked

Data such as phone numbers, e-mail addresses, IBANs and national ID numbers is masked before it reaches the AI model.

FAQ

Your questions answered

For each incoming question a reply is drafted from your product and store data and a trust score is calculated. After the store approves its first 10 replies, replies scoring above the threshold go out automatically; the rest go to the approval queue.

Take control of your Trendyol questions today

Try it free for 10 days; approve the first replies yourself, then leave the rest to the system.

Start 10-day free trial Open live demo