Which e-commerce platforms does it support?

On Ticimax and ikas, product information, order lookup and adding to the site's own cart work. Shopify connects; the site cart bridge is being verified.

How does the assistant give price and order information?

Information comes from the real data in your store connection; Klaryo does not do the calculation. Personal order information opens after phone verification.

No. The 10-day free trial needs no credit card. Chat is included in the Start plan and above.

Web chat sales assistant

Answer your visitor's question before they decide to leave.

Klaryo web chat is a chat assistant you add to your online store with one line of code. It gives visitors product and stock information instantly, looks up order status after phone verification, shows product cards and, on supported platforms, adds the product to your site's own cart. When needed it hands the conversation to your team.

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The problem

Why do chats slip away?

Questions go unanswered

Visitors ask about stock, size, shipping or order status; without an answer they leave the page.

The after-hours gap

Questions that arrive in the evening or at weekends wait until the next day and the sale cools off.

Order lookups tire the team

"Where is my order?" repeats every day and takes up the team's time with the same answer.

How it works

Live in three steps

Connect your store

Your Ticimax, ikas or Shopify connection carries product and order information into the chat.

Add one line of code to your site

You set appearance and texts in the panel and try it with a test chat before going live.

Start talking to visitors

The assistant answers product and order questions; a chat close to a sale is steered to your cart and checkout page.

Integration status

What works on which platform?

We only describe behaviour verified live. Anything still being verified is marked "partial" or "beta".

Source	Status	What it does
Ticimax	Live	Product information, phone-verified order lookup and adding to the site's own cart.
ikas	Live	Product information, phone-verified order lookup and adding to the site's own cart.
Shopify	Partial	The store connects and product and order information flows into the chat. The site cart bridge is being verified.
Marketplace connection only	Partial	Stock and product features are explained; because the price on your site may differ, price and product address are not shared.
WhatsApp, Instagram, Messenger	Beta	Land in the same inbox; currently beta.

Security and data

You stay in control as the seller

Personal data is masked

Data such as phone numbers, e-mail addresses, IBANs and national ID numbers is masked before it reaches the AI model.

Personal order details open after verification

Personal order information opens with phone verification; on an unverified order-number lookup the tracking number is masked.

Always a handoff to your team

When the assistant cannot answer, or the visitor asks, the conversation is handed to your team according to your working hours.

FAQ

Your questions answered

You create a site chat connection in the panel and add the one-line code you are given to your site. You can try it with a test chat before going live.

Start the chat on your site today

Try it free for 10 days or see it through your visitor's eyes in the live demo without signing up.

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