Marketplace Q&A and chat

For marketplace questions and messaging channels,
one supportone answeringone selling
assistant.

AI drafts replies to Trendyol questions and collects n11 in the same inbox; it talks to customers on WhatsApp, Instagram, Telegram and Web Chat. On Trendyol you see when someone who asked a question went on to buy.

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Inbox4 waiting · 63 today
AllMarketplaceChatAssigned to me
Do you have this in size 42?Nike Air Max 270 · 2 min ago96% · sent automatically
Where is my order?+90 5** *** 41 22 · #10482 · 5 min agoAssistant solved · Shipped
When does it ship?Bluetooth Headset · 6 min ago93% · sent automatically
How much is this?@ayse.k · Navy Sweater · 9 min agoProduct card · Sale ₺899
Does this fabric shrink?Linen Shirt · 11 min ago61% · awaiting approval
I want to talk to an agentVisitor · Web Chat · 14 min agoAssigned to ElifSLA 2h 40m

Connect once, every channel lands in the same inbox

Why

Five apps, five tabs, sales nobody counts

Wherever customers write from, they ask the same three things: is this in stock, where is my order, how do I return it. A late answer sends the sale to a competitor.

Today

Questions scattered, answers tied to people

The Trendyol panel in one tab, n11 in another, WhatsApp on an employee's phone, Instagram DMs on someone else's. Nobody knows who answered what.

Q&A
Do you have this in size 42?3 sa
Does this fabric shrink?5 sa
Customer Questions
When does it ship?7 sa
Can you invoice a company?1 g
DM
how much is it?12
Ahmet's phone
where is my order
order 10482
??
Average reply 6 hoursNo recordSales not measured

With Klaryo

One inbox, assistant in front, team behind

AI drafts marketplace replies and sends the safe ones; on chat channels the assistant handles order, product and return questions. The rest goes to the team, and sales are counted.

Inbox · All
Do you have this in size 42?96% sent
Where is my order?Assistant · Shipped
When does it ship?93% sent
How much is this?Sale ₺899
Does this fabric shrink?Approval · Elif
Reply time in minutesEvery reply recorded34 chats → orders

Outcome

More than a tool that writes replies

Questions turn into sales

On Trendyol you see when someone who asked a question later bought. Which reply brought the sale is clear in the panel.

Question to sale

The assistant learns from you

It learns from your replies. You decide when it sends on its own.

Learning rules

Chat leads to a sale

On Ticimax and ikas stores the customer moves from chat to your own checkout page.

Chat to cart
Question to saleAllSite chatMessagingMarketplace questionssample
Questions412
Turned into sales38
Conversion9%
Sales₺96,400
Linen Shirt — EcruTrendyol₺1,290
Cotton Pajama SetWeb Chat₺2,150
Organic Olive SpreadWhatsApp₺420
Customer: When does it ship?
Your order ships within 1-2 business days.
UseAlways suggest this

Marketplace questions

Trust-scored automatic replies on Trendyol

A draft is written for every question from product and store data. Safe ones go out automatically, the rest wait for your approval.

  • ✓Approval queue: edit, send
  • ✓Team assignment and SLA timer
  • ✓Banned-word filter, brand tone
Approval queue3 waiting
Does this fabric shrink?%61
Hello, the Linen Shirt is 100% linen, so it may shrink slightly in the first wash. Following the 30°C, low-spin care label keeps the size. Happy shopping!
Approve and sendEdit
ElifKlaryo Assistant · online—✕
Ask anything…
Klaryo

Chat channels

Order lookup and product cards on WhatsApp, Instagram, Telegram and Web Chat

The same assistant works on every channel. It verifies the order number and phone before sharing shipping, finds the right product card even with typos, and hands off what it can't solve.

  • ✓Phone-verified order lookup
  • ✓Product cards from the catalog
  • ✓Business hours and after-hours handoff
Try the Web Chat

Inside the panel

The parts of one inbox

Inbox

Marketplace and chat in one list.

Trust score and approval

Automatic sending, only when you allow it.

Verified order lookup

No details until the identity matches.

Appearance

Color, avatar, greeting; a preview per channel.

Klaryo Flow

Edit the chat by trying it like a customer.

Question to sale

See the link between a question and a sale on Trendyol.

Chat to cart

Let the customer move to your checkout page.

Return report

What Klaryo earned you, on one card (approximate).

How to start

Live in three steps

1

Add the connection

Connect your marketplace or messaging channel once.

2

Try the assistant

Try the chat like a customer and edit the wording.

3

Go live

Switch it on with one click when you are ready.

FAQ

Your questions answered

Trendyol and n11. Others are coming soon.

The same assistant runs on this site too.

Try the order lookup and product search from the bubble at the bottom right; no sign-up needed.

Start Free See the Live Panel