The problem
The same question, every day, on every channel
Team time goes to a repeated question
"Where is my parcel" pushes sales questions aside.
No answer after hours
An order question that arrives in the evening waits until the next day and the customer worries.
Information can reach the wrong person
Sharing order details without verification carries risk.
How it works
Live in three steps
Connect your store
Connect your Ticimax, ikas or Shopify store once.
Add your channels
Connect site chat and your messaging channels to the same panel.
Let the assistant answer
Order questions are answered on their own; a customer reporting a problem goes to your team.
Integration status
Which platforms does it work on?
Order information is read live from your store.
| Source | Status | What it does |
|---|---|---|
 Ticimax | Live | Order status and shipment tracking. |
 ikas | Live | Order status and shipment tracking. |
 Shopify | Live | Order status and shipment tracking. |
| WhatsApp, Instagram, Messenger, Telegram | Live | The same lookup on messaging channels. |
Security and data
Information to the right person
Phone verification
Personal order information is shared once it matches the phone on the order.
Tracking number protected
On an unverified lookup the tracking number is masked.
Personal data is masked
Data such as phone numbers, e-mail addresses, IBANs and national ID numbers is masked before it reaches the AI model.
FAQ
Your questions answered
Leave order questions to the assistant
Try it free for 10 days or see it in the live demo without signing up.