Which plan includes it?

It is included in Growth, Scale and Enterprise; on Start it is enabled on request.

Are past questions counted?

The report counts questions asked after the day you connected your store to Klaryo.

Do I need to set anything up?

No. Once your store is connected the report fills on its own.

Marketplace questions

Which question brought the sale? Don't guess, see it.

Yes, you can see how marketplace questions turn into sales. Klaryo's Question to sale report shows whether a customer who asked a question on Trendyol later bought that product. Conversations on your site chat and messaging channels appear in the same report, broken down by product and channel.

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Question to saleAllSite chatMessagingMarketplace questionssample

Questions412

Turned into sales38

Conversion9%

Sales₺96,400

Linen Shirt — EcruTrendyol₺1,290

Cotton Pajama SetWeb Chat₺2,150

Organic Olive SpreadWhatsApp₺420

The problem

Questions get answered, the result stays invisible

The work never shows in a report

Your team answers dozens of questions a day; their effect on sales appears in no report.

You can't tell which product's questions sell

A product that gets many questions but no sales looks the same as one whose questions turn into sales.

Every channel is measured separately

Marketplace questions, site chat and WhatsApp messages live on different screens.

How it works

A report in three steps

Connect your store

Set up your Trendyol connection once; your chat channels connect to the same panel.

The report fills as questions are answered

No extra setting is needed; the report builds itself.

Look at product and channel breakdowns

See on one page which product's and which channel's questions turn into sales.

Integration status

Which sources does it cover?

Today the report counts questions and chats from these sources.

Source	Status	What it does
Trendyol questions	Live	A later purchase by the customer who asked shows in the report.
Site chat	Live	Sales that start in chat and finish on your site are in the same report.
WhatsApp, Instagram, Messenger	Live	Sales from messaging channels are in the same report.
n11 and other marketplaces	Soon	In preparation.

Security and data

What the numbers rest on

Cancellations and returns don't count

Only completed sales appear in the report.

No rate on thin data

A conversion rate isn't calculated until enough questions have built up.

You choose who sees amounts

Sales amounts are visible only to team members you allow.

FAQ

Your questions answered

Today it works on Trendyol questions. Conversations on site chat and messaging channels appear in the same report.

See whether your questions bring sales

Try it free for 10 days; the report fills as you answer questions.

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