Chat and sales

WhatsApp and Instagram messages in the same inbox as marketplace questions.

Klaryo brings WhatsApp Business, Instagram, Messenger and Telegram messages into the same inbox as your marketplace questions. The assistant answers product, stock and order questions, sends product cards and cart links, and hands conversations it can't solve to your team.

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Inbox4 waiting · 63 today
AllMarketplaceChatAssigned to me
Do you have this in size 42?Nike Air Max 270 · 2 min ago96% · sent automatically
Where is my order?+90 5** *** 41 22 · #10482 · 5 min agoAssistant solved · Shipped
When does it ship?Bluetooth Headset · 6 min ago93% · sent automatically
How much is this?@ayse.k · Navy Sweater · 9 min agoProduct card · Sale ₺899
Does this fabric shrink?Linen Shirt · 11 min ago61% · awaiting approval
I want to talk to an agentVisitor · Web Chat · 14 min agoAssigned to ElifSLA 2h 40m

The problem

Messages are scattered, replies are late

Messages stay on one phone

A message that lands on one team member's phone goes unanswered when that person is away.

The same question repeats on every channel

Shipping, stock and size questions are answered separately on each channel.

Sales from messaging stay invisible

Nobody knows which conversation a sale that started on Instagram came from.

How it works

Live in three steps

1

Connect your channel

Connect WhatsApp, Instagram and Messenger with your Meta Business account and Telegram with a bot token. The panel shows the setup steps.

2

Try the assistant like a customer

Edit the wording by trying the conversation; choose on which channels the assistant replies.

3

Assistant in front, team behind

Conversations the assistant can't solve go to your team according to your business hours.

Integration status

What works on which channel?

Every channel lands in the same inbox.

SourceStatusWhat it does
WhatsAppLiveWhatsApp Business messages; products, order lookup and handoff to the team.
InstagramLiveInstagram messages in the same inbox.
MessengerLiveYour Facebook Page's messages in the same inbox.
TelegramLiveYour Telegram bot's messages in the same inbox.
Web ChatLiveYour site chat in the same list too.

Security and data

You stay in control

Order details open with verification

Personal order information is shared after phone verification.

Turn the assistant off per channel

On any channel you choose, messages only land in the inbox and no automatic reply goes out.

Personal data is masked

Data such as phone numbers, e-mail addresses, IBANs and national ID numbers is masked before it reaches the AI model.

FAQ

Your questions answered

You need a number registered with the WhatsApp Business API. For a number used in the WhatsApp Business app on your phone you first need to complete Meta's migration steps.

Bring your messaging channels into one inbox

Try it free for 10 days; connect channels from the panel.

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